Last Updated: 28 July 2026

At Box Store, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, protect, and disclose your personal information when you visit our website, purchase our products, contact us, or otherwise interact with our business.

This Privacy Policy applies to the Box Store website and related services.

By using our website or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy.

1. ABOUT BOX STORE

Box Store sells moving boxes, packaging materials, packing supplies, and related products to individuals and businesses.

For the purposes of applicable South African data protection legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA), Box Store is responsible for processing your personal information in accordance with applicable laws.

2. INFORMATION WE COLLECT

Depending on how you interact with Box Store, we may collect the following personal information:

2.1 Information You Provide to Us

This may include:

Full name;
Company or business name;
Email address;
Telephone or mobile number;
Delivery address;
Billing address;
Postal address;
Order details;
Payment-related information;
Information provided when requesting a quotation;
Information provided when contacting customer support;
Any other information you voluntarily provide to us.

2.2 Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

IP address;
Browser type;
Device type;
Operating system;
Website pages visited;
Date and time of visits;
Referring website;
General website usage information.

This information may be collected through cookies, analytics tools, or similar technologies.

3. HOW WE COLLECT YOUR INFORMATION

We may collect personal information when you:

Visit or use our website;
Create an account;
Place an order;
Request a quotation;
Make a purchase;
Contact us by telephone, email, or online forms;
Subscribe to our marketing communications;
Request information about our products;
Interact with us on social media;
Participate in promotions or competitions;
Communicate with our customer service team.

We may also receive certain information from third-party service providers, such as payment processors, delivery companies, website hosting providers, or analytics providers, where legally permitted.

4. HOW WE USE YOUR PERSONAL INFORMATION

Box Store may use your personal information for the following purposes:

To process and fulfil orders;
To arrange deliveries and collections;
To process payments;
To provide quotations;
To respond to enquiries;
To communicate with customers;
To provide customer support;
To manage customer accounts;
To improve our website, products, and services;
To send order confirmations and service-related communications;
To send marketing communications where permitted by law;
To prevent fraud and protect our business;
To maintain website security;
To comply with legal and regulatory obligations;
To resolve complaints or disputes;
To enforce our Terms and Conditions;
For other purposes permitted or required by applicable law.

5. LEGAL BASIS FOR PROCESSING INFORMATION

Box Store will process personal information in accordance with applicable South African law.

Depending on the circumstances, we may process personal information where:

You have provided consent;
Processing is necessary to perform a contract with you;
Processing is necessary to fulfil a legal obligation;
Processing is necessary to protect a legitimate interest;
Processing is necessary to protect your legitimate interests; or
Processing is otherwise permitted by applicable law.

Where consent is required by law, we will request your consent before processing your personal information for the relevant purpose.

6. MARKETING COMMUNICATIONS

If you have consented to receive marketing communications from Box Store, we may contact you with information about:

Moving boxes;
Packaging products;
Special offers;
Promotions;
New products;
Discounts;
Company news;
Other products or services that may be relevant to you.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us directly.

Unsubscribing from marketing communications will not affect essential communications relating to your orders, payments, deliveries, or other transactions.

7. SHARING YOUR PERSONAL INFORMATION

Box Store does not sell or rent your personal information to third parties.

We may share personal information with trusted third parties where necessary to operate our business and provide services to you.

These third parties may include:

Payment processing providers;
Banks and financial institutions;
Courier and delivery companies;
Website hosting providers;
IT and technology service providers;
Website analytics providers;
Marketing service providers;
Professional advisers;
Legal or regulatory authorities where required by law.

We only share information where reasonably necessary for the relevant business purpose or where required or permitted by law.

Where appropriate, we take reasonable steps to ensure that third parties who process personal information on our behalf maintain appropriate safeguards and confidentiality.

8. PAYMENT INFORMATION

Payments made through our website may be processed by third-party payment service providers.

Box Store generally does not store complete credit card or banking details on its own systems unless otherwise stated.

Payment information may be processed directly by the relevant payment provider in accordance with its own privacy and security policies.

We recommend reviewing the privacy policy of the payment provider used to process your transaction.

9. DELIVERY INFORMATION

When you place an order requiring delivery, we may provide relevant information to our delivery or courier partners.

This may include:

Your name;
Delivery address;
Telephone number;
Order details;
Other information reasonably required to complete the delivery.

This information is shared solely for purposes related to fulfilling and delivering your order, subject to applicable law.

10. COOKIES

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

Remember your preferences;
Enable certain website functions;
Understand how visitors use our website;
Improve website performance;
Analyse website traffic;
Support marketing and advertising activities where applicable.

You can adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect the functionality of some parts of the website.

11. WEBSITE ANALYTICS

We may use analytics services to understand how visitors interact with our website.

These services may collect information such as:

Pages visited;
Time spent on the website;
Device information;
General geographic information;
Browser information;
Website interactions.

The information is generally used in an aggregated or statistical form to improve our website and services.

12. SOCIAL MEDIA

Box Store may operate social media pages or use social media features on our website.

Interactions with social media platforms may be subject to the privacy policies of those platforms.

We encourage you to review the privacy policies of any social media platforms you use to interact with Box Store.

13. PROTECTION OF PERSONAL INFORMATION

Box Store takes reasonable and appropriate measures to protect personal information against:

Loss;
Misuse;
Unauthorised access;
Unauthorised disclosure;
Unauthorised alteration;
Destruction;
Accidental or unlawful processing.

Security measures may include appropriate technical, organisational, and administrative safeguards.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

14. DATA RETENTION

Box Store will retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or for as long as required by applicable law.

We may retain information for purposes including:

Processing and fulfilling orders;
Accounting and financial records;
Tax and legal compliance;
Resolving disputes;
Preventing fraud;
Enforcing agreements;
Maintaining business records.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymise it where appropriate.

15. YOUR RIGHTS

Subject to applicable law, you may have the right to:

Request access to personal information we hold about you;
Request correction or updating of inaccurate personal information;
Request deletion of personal information where legally permitted;
Object to certain forms of processing;
Withdraw consent where processing is based on consent;
Request information about how your personal information is processed;
Lodge a complaint regarding the processing of your personal information.

Certain legal exceptions may apply to these rights.

If you wish to exercise any of these rights, please contact Box Store using the contact details provided below.

16. CHILDREN’S PERSONAL INFORMATION

Our website and services are not specifically directed at children.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us unlawfully, please contact us so that we can investigate and take appropriate action.

17. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites or services.

Box Store is not responsible for the privacy practices, content, security, or policies of third-party websites.

We recommend that you review the privacy policies of third-party websites before providing them with personal information.

18. INTERNATIONAL TRANSFERS

Where personal information is transferred to or accessed from a country outside South Africa, Box Store will take reasonable steps to ensure that such transfers are conducted in accordance with applicable South African data protection laws.

This may occur where we use third-party technology, hosting, payment, analytics, or other service providers that operate internationally.

19. CHANGES TO THIS PRIVACY POLICY

Box Store may update this Privacy Policy from time to time to reflect changes in our business, website, technology, or applicable laws.

Any updated Privacy Policy will be published on this page with the revised “Last Updated” date.

We encourage you to review this Privacy Policy periodically.

20. QUESTIONS AND COMPLAINTS

If you have any questions, concerns, or complaints regarding how Box Store handles your personal information, please contact us using the details below.

We will take reasonable steps to investigate and respond to your enquiry or complaint.

21. CONTACT DETAILS

Business Name: Box Store
Physical Address: [Insert Physical Address]
Email: [Insert Email Address]
Telephone: [Insert Telephone Number]
Website: [Insert Website Address]

Business Hours: [Insert Business Hours]

22. INFORMATION REGULATOR

If you are not satisfied with how Box Store has handled your personal information, you may have the right to lodge a complaint with the relevant South African data protection authority, including the Information Regulator of South Africa, subject to applicable law and the regulator’s procedures.

By using the Box Store website or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy.