Terms and Conditions
Last Updated: 28 July 2026
Welcome to Box Store. These Terms and Conditions govern your use of our website and the purchase of moving boxes, packaging materials, and related products from us.
By accessing our website, placing an order, or purchasing any products from us, you agree to be bound by these Terms and Conditions.
1. DEFINITIONS
In these Terms and Conditions:
- “Company”, “we”, “us” or “our” means Box Store.
- “Customer”, “you” or “your” means any person or business accessing our website or purchasing products from us.
- “Products” means moving boxes, packaging materials, packing supplies, and any other goods sold by Box Store.
- “Website” means the Box Store website and any associated online ordering platform operated by us.
2. GENERAL
2.1 These Terms and Conditions apply to all purchases made through the Box Store website, by telephone, via email, or through any other sales channel operated by us, unless otherwise agreed to in writing.
2.2 Box Store reserves the right to update or amend these Terms and Conditions from time to time. The latest version published on our website will apply to future purchases.
2.3 By placing an order, you confirm that you have read, understood, and accepted these Terms and Conditions.
3. PRODUCT INFORMATION
3.1 Box Store makes every reasonable effort to ensure that product descriptions, images, dimensions, colours, specifications, and prices displayed on our website are accurate.
3.2 Product images are for illustrative purposes only. Actual products may vary slightly in colour, appearance, printing, or finish.
3.3 Box dimensions and product specifications may be subject to reasonable manufacturing tolerances.
3.4 Box Store reserves the right to correct any errors, inaccuracies, or omissions relating to products, descriptions, pricing, availability, or other information on our website.
4. PRICING
4.1 All prices displayed on our website are in South African Rand (ZAR) unless otherwise stated.
4.2 Prices may be changed at any time without prior notice. Any price change will not affect an order that has already been accepted and paid for, subject to any correction of obvious pricing errors.
4.3 Unless expressly stated otherwise, delivery charges are excluded from the advertised product price.
4.4 Where applicable, VAT will be charged in accordance with South African law.
4.5 If a product has been incorrectly listed at an obviously incorrect price due to a technical or human error, Box Store reserves the right to cancel the order and refund any payment received.
5. ORDERS
5.1 An order placed through our website constitutes an offer by you to purchase the selected products.
5.2 Your order is only accepted once Box Store has confirmed the order and, where applicable, received payment.
5.3 Box Store reserves the right to refuse or cancel an order where:
- The product is unavailable;
- There is an obvious pricing or product description error;
- We are unable to fulfil the order;
- Payment cannot be verified or processed;
- We reasonably suspect fraudulent activity; or
- Circumstances beyond our reasonable control prevent fulfilment.
5.4 If Box Store cancels an order after payment has been received, we will refund the amount paid for the cancelled order, subject to applicable law.
6. PAYMENT
6.1 Payment must be made using one of the payment methods made available by Box Store.
6.2 Orders will generally only be processed once payment has been successfully received and verified.
6.3 Box Store does not accept responsibility for delays caused by third-party payment providers or banking institutions.
6.4 Customers are responsible for ensuring that payment details supplied are correct.
7. DELIVERY
7.1 Box Store delivers to selected areas within South Africa, subject to the availability of our delivery services and third-party courier services.
7.2 Delivery charges and estimated delivery times will be communicated during the ordering process or before the order is finalised.
7.3 Delivery times are estimates and may be affected by factors outside our reasonable control, including courier delays, weather, traffic, strikes, public holidays, incorrect delivery information, or other unforeseen circumstances.
7.4 The customer is responsible for providing a correct and complete delivery address and contact details.
7.5 If a delivery cannot be completed because the customer provided incorrect information or no authorised person is available to receive the order, additional delivery charges may apply.
7.6 Risk in the products will pass to the customer in accordance with applicable South African law.
7.7 Customers should inspect products upon delivery and notify Box Store as soon as reasonably possible if products are damaged, incorrect, or missing.
8. COLLECTION
8.1 Where a collection option is available, customers may collect their order from the designated Box Store premises during our stated operating hours.
8.2 Customers must provide the required order or collection information when collecting products.
8.3 Box Store may require proof of identification or proof of payment before releasing an order.
9. RETURNS, REFUNDS AND EXCHANGES
9.1 Returns, refunds, and exchanges will be handled in accordance with the Consumer Protection Act 68 of 2008 (CPA) and other applicable South African laws.
9.2 Where a product is defective, unsafe, or does not meet the required legal standards, the customer may have rights to return the product, request a repair, replacement, or refund, as provided for by applicable law.
9.3 Where a customer wishes to return an unwanted product, the return will be subject to the applicable provisions of the CPA and Box Store’s return policy.
9.4 Products that have been used, damaged by the customer, or altered after delivery may not qualify for a return where permitted by law.
9.5 Custom-made, specially ordered, or personalised products may be subject to different return conditions, subject to applicable law.
9.6 Nothing in these Terms and Conditions limits or excludes any consumer rights that cannot legally be limited or excluded under South African law.
10. DAMAGED OR INCORRECT PRODUCTS
10.1 If you receive a product that is damaged, defective, or different from the product ordered, please contact Box Store as soon as reasonably possible.
10.2 We may request photographs, order details, or other information to assist us in investigating the issue.
10.3 Where Box Store is responsible for the error or damage, we will provide an appropriate remedy in accordance with applicable law.
11. PRODUCT USE
11.1 Customers are responsible for using products appropriately and in accordance with their intended purpose.
11.2 Moving boxes and packaging materials should be selected according to the size, weight, and nature of the items being packed.
11.3 Customers are responsible for ensuring that boxes are properly assembled, sealed, and used within their appropriate weight capacity.
11.4 Box Store is not responsible for damage to personal belongings caused by improper packing, overloading, incorrect assembly, or misuse of packaging products, except where such liability cannot legally be excluded.
12. WEBSITE USE
12.1 You agree to use the Box Store website lawfully and responsibly.
12.2 You may not:
- Use the website for unlawful or fraudulent purposes;
- Attempt to gain unauthorised access to our systems;
- Introduce viruses, malware, or other harmful material;
- Copy, reproduce, or commercially exploit our website content without permission;
- Interfere with the operation or security of the website.
12.3 Box Store reserves the right to suspend or restrict access to the website where we reasonably believe that these Terms and Conditions have been breached.
13. INTELLECTUAL PROPERTY
13.1 All content on the Box Store website, including logos, branding, photographs, graphics, text, designs, product descriptions, and other materials, is owned by or licensed to Box Store unless otherwise stated.
13.2 You may not reproduce, modify, distribute, publish, or commercially use Box Store’s intellectual property without our prior written permission.
14. THIRD-PARTY SERVICES
14.1 Box Store may use third-party service providers, including payment processors, courier companies, hosting providers, and other service providers.
14.2 Box Store is not responsible for delays, interruptions, or failures caused by third-party service providers where such matters are outside our reasonable control.
14.3 Where applicable, third-party services may be subject to their own terms and conditions.
15. PRIVACY AND PERSONAL INFORMATION
15.1 Box Store respects your privacy and will process personal information in accordance with applicable South African privacy laws, including the Protection of Personal Information Act 4 of 2013 (POPIA).
15.2 Personal information may be collected and processed for purposes including:
- Processing and fulfilling orders;
- Processing payments;
- Arranging deliveries;
- Communicating with customers;
- Providing customer support;
- Improving our products and services; and
- Complying with legal obligations.
15.3 For more information, please refer to our Privacy Policy.
16. LIMITATION OF LIABILITY
16.1 To the extent permitted by applicable law, Box Store will not be liable for indirect, incidental, or consequential losses arising from the use of our website or products.
16.2 Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by South African law.
16.3 Nothing in these Terms and Conditions limits any rights or remedies available to consumers under the Consumer Protection Act.
17. FORCE MAJEURE
17.1 Box Store will not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control.
17.2 Such circumstances may include, but are not limited to, natural disasters, fire, flood, severe weather, strikes, industrial action, power failures, internet outages, transport disruptions, government action, civil unrest, or failures by third-party service providers.
18. LINKS TO OTHER WEBSITES
18.1 The Box Store website may contain links to third-party websites.
18.2 Box Store is not responsible for the content, security, privacy practices, or availability of third-party websites.
19. GOVERNING LAW
19.1 These Terms and Conditions are governed by the laws of the Republic of South Africa.
19.2 Any dispute arising from these Terms and Conditions will be dealt with in accordance with applicable South African law and the appropriate dispute-resolution procedures.
20. CONSUMER RIGHTS
20.1 Nothing in these Terms and Conditions is intended to remove, restrict, or limit any rights that you may have under applicable South African consumer protection legislation.
20.2 Where any provision of these Terms and Conditions conflicts with a mandatory provision of applicable law, the mandatory legal provision will take precedence.
21. CONTACT DETAILS
If you have any questions regarding these Terms and Conditions, orders, returns, or products, please contact us:
Company Name: Box Store
Physical Address: TBA
Email: sales@boxstore.co.za
Telephone: 068 511 8585
Website: www.boxstore.co.za
By using this website or purchasing products from Box Store, you acknowledge that you have read and understood these Terms and Conditions.